General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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140 results found
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Fix Membership Join dates so they are not linked to other family members profiles
Join dates were getting modified when membership types were being changed.
1 voteThis has been fixed so they are no longer linked however we were not able to individually identify records where this has happened. Please contact member services at info@mountaineers.org if this happened to you so we can update your profile accordingly.
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Streamline waitlist registration for course related field trips
Right now if you are registered for one field trip but on the waitlist for another and get off the waitlist you are not automatically removed from the other roster. Ideally there would be some sort of notice reminding the person to cancel off their other list or some sort of automation.
-Submitted by Chris Williams1 voteWe added info to the confirmation emails instructing students to check their roster statuses before confirming the new course registration.
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On line user account changes
Hello,
My credit card changed. I use it for automatic renewal payments. Thee is no clear way for me to update my credit card info via the web site login. Pleae let me know how I can update my credit card info on line.
Thank You, Gary Zink1 voteHi Gary,
To update your credit card for autorenewal payments you’ll want to log in and go to My Profile and click the Recurring Payments tab on the left hand side.Tess
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Change "downgrade" language
I suggest changing your language on membership "downgrades". Rather than say "downgrade", which has negative connotations, why not say "You have chosen to change your membership type". Using the word downgrade makes it sound like the membership type has fewer benefits or less value than another type.
1 vote -
Add an extra "are you sure you want to cancel" message for course cancellations
Add an additional dialogue box when you cancel from course that says "Are you sure you want to cancel" to avoid accidental cancellations.
3 votesThis has been completed. There is now a cancel link that does not look like a Submit style button from the Manage Registration window AND when you click that link you get an additional dialog box asking “Are you sure you want to cancel?”
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Improve trip reports SD22
Improve trip reports by allowing date of trip and more photos, rich text, potential for an additional field.
Also want leaders to be able to submit trip reports that are linked to the activity as an official write up but also allow members to write trip reports.
5 votesCompleted May 2016.
See new tech blog for details, choose View Trip Reports from the Explore menu to search them, or choose a route/place or activity where you were a participant to add one. Note that you can edit any that you have already submitted to take advantage of the new features.
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Add tracking mechanism to members page for mileage and altitude gained on club trips for yearly totals-ie:100,000ft gained, etc.
This would enhance club trip participation- esp among members that join groups like Meet Up and others. Would drive demand for more trips- esp hikes, hopefully driving more Leader participation as a result. It'd also be fun- great for bragging rights.
2 votes -
Member Directory SD10
Have a searchable member directory where I can contact any other member and see the badges they've earned
4 votesWith the site search (search box in the header) anyone logged in can find other members and guests. This is how we implemented the member directory.
Remember there also the My Volunteer Profile and Find Volunteers (in the header’s “Volunteers” menu.
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Importing pre-website launch activity and course history onto the new website.
This is actively being worked on right now as part of a planned post-launch enhancement. It was one of the most frequently heard requests immediately after launch of the new website. There are a number of technical barriers and issues to work through because of the intense integration of activity, membership, course, and roster data that exists in our system, but the developers are telling us we can expect them all to be worked through by mid-December at this point.
4 votesCompleted 12/8
We imported ALL courses, clinics, seminars and trips. We were not able to import all lectures and field trips related to a course. This means you will be able to see your course information, but won’t necessarily see all of the course related activities. For example: You will see that you took Basic Climbing, but will not see the crevasse-rescue field trip associated with that course.\
We felt it was important to have as much information imported as possible, which means the data isn’t always the cleanest. Prior to 2003, we did not have a good way of digitally storing this information. Which means some dates may be wrong – it defaults to 1906 – and some details may be missing (because they weren’t previously required). The current state of your profile history is the best we can provide the the historical data on file.
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Merge Duplicate Member Records
Member Services needs to be able to merge duplicate member records.
1 voteCompleted 12/8/14
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New Email Management system needed
We need a better email management system so our members can choose which emails they want from us.
1 voteIn November we started using Exact Target to manage our newsletters and other organizational wide emails.
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Improve the ability to act as family member for activity registration
It doesn't seem to be working to masquerade as a family member from the My Profile drop down menu.
1 vote -
Honorary Members
Have a place on our site about our honorary members.
2 votes -
Make it easier for us to organize carpools
And have communication between trip participants be easier.
More specifically we would like to see whether person
A) wants to carpool
B) ride or drive
C) where they are coming from
D) Be able to contact them or potentially the whole group of people who wants to carpool in one swift email.2 votesThis was completed and launched on 12/8. If you have further suggestions about this tool please continue to list on the feedback site.
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Improve My Profile Preferences View GH3064/3573/3534
Improve how a member’s preferences are displayed on the bottom of their My Profile page and to minimize confusion on where and how to change (edit) them.
Notes:
- Don't show checkboxes or data entry boxes with their “values,” because it makes them look editable.
- Remove help text, so that essentially only the field labels and their values are displayed and so that the view is more compact.
- Some of the “answers” will need to be “calculated” to make the view more user-friendly.
- Move items on the Profile Edit Form to match the My Preferences view (both…0 votesCompleted ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Nov 2021.
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Gallery View: Slide Show and Grid View SD631
Add slide show and grid view to galleryview for folders (not Book and Merchnadise details pages):
Slide Show: Add a slide show selector to galleryview with full screen, timer and left/right arrow controls.If there are videos (or any non-image content) in the folder, skip them.
Grid View: Add a grid selector and display a grid of thumbnails in galeryview. Open the image in a popup overlaying the grid/page when clicked. Close the popup via an "X" in the upper right of the image popup (and maybe left/right arrows on the popup?).
Image Download Note: Though it's worth noting that currently…
0 votes -
Fix the mobile My Courses View GH2094
Right now when you open My Courses & Programs and then open courses that have activities in the future and past it looks a little messy, it'd be better to have them open in a separate modal dialogue
0 votes -
Improve quantity +/- buttons on shopping cart page GH2124
Hard to change quantities, buttons too small
0 votes -
0 votes
Mar/Apr 2017
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Allow changing quantities for refunds GH1847
Right now its hard to do refund for purchases with quantity greater than 1. Now that we are selling merch we need to fix this functionality
3 votes
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